Shipping

How long will it take to ship my order?
Your order goes into production within 24 hours, and will be packed and shipped out in 2-7 business days.
 
What is the shipping time?
Shipping can take up to 20 business days, but this is rarely the case, usually it will take 5 to 12 business days.
 
Which countries do you ship to?
We ship worldwide!
 
Refunds & Returns

Can I return my product?
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

How do I get a refund?
Custom photo kits are made-to-order and are non-refundable. Sometimes (very rarely) we make mistakes, or the activity/picture doesn't turn out to be what is described, and it might be that the only solution is a refund. Please email us or a message on Facebook, and we will do everything we can to ensure your concerns are answered, and the refund process is as smooth as possible. Further details of the Refund Policy can be found on our website.
 
Product

How do we solve the static problem with the trays l already bought?
Rub a dryer sheet on it, or try some anti-static spray meant for clothes. Just let it dry on the tray :)
 
What is gem painting?
Gem painting is a new type of craft where stunning artworks are created with tiny eco-friendly gems. ​​
The process of picking up the gems and placing them onto the canvas is easy, relaxing and is perfect for stress relief!

Which canvas size should I get?
Beginners may want to choose the smaller canvases (30cm/12" or smaller). While these will have less detail compared to the larger sizes, they are cheaper, and you can experience the joy of your first completed canvas much sooner.

Help! I'm missing Gems!
Please email us or send us a message on Facebook Messenger or email us

How long does it take to complete a canvas?
This will depend on the size of the canvas you choose as well as the speed at which you can apply the gems to the painting. A small 20x30cm (8"x12") canvas may take up to 15 hours if it's your first time.
 
Other

Can my kids do this activity?
This is typically an adult activity. There are many small parts (the "gems" rhinestones) that will be a choking hazard to toddlers. We will have a section soon that will contain super easy canvases specifically for children ages 4 to 10.

How are the canvases packed? Does it come with a frame?
This changes depending on which one you ordered, but the canvas will either be packed in a padded mailbag or a padded rectangular box. Standard kits have 2 layers of protection; the canvas itself is wrapped around a foam tube to prevent creasing, and the entire package is twice wrapped in bubble wrap. You will have to buy a frame separately.

Why don't I have an email confirmation for my order?
Please make sure you check your junk mail/spam folder to ensure it hasn't ended up there. Another common reason this happens is that you may have entered the incorrect email at checkout. Please email us from your preferred email address for assistance.

How do I contact you?
If you need to chat with us for any reason, whether to inquire about a product or to request a return/exchange, you can Email us or send us a message on Facebook Messenger.